What repatriation involves
Repatriation is more than a flight. It's the coordination of medical records from a foreign hospital, the translation of clinical documentation, the arrangement of ground transport in two countries, the navigation of customs for medications and equipment, and the smooth handover to a receiving physician at home. We handle it all.
How the process works
- Assessment. Our medical director reviews records from the foreign facility to determine fitness to fly and the appropriate level of care.
- Planning. We select aircraft, crew, and route. For complex cases we send our team to the bedside in advance for a hands-on assessment.
- Coordination. Foreign hospital discharge, customs, ground transport, and receiving facility admission — all arranged in parallel.
- Transport. Bedside pickup at the foreign hospital, in-flight critical care, bedside handover at the receiving facility.
- Follow-through. Documentation to both hospitals, insurance claims filed, family kept informed throughout.
Working with travel insurance
Many travelers carry international health or travel insurance that includes medical evacuation and repatriation coverage. We work directly with the major assistance companies — Allianz Partners, AXA Assistance, Bupa Global, Travel Guard, IMG, Seven Corners — to handle pre-authorization and direct billing, so your family doesn't carry the financial burden during an already-difficult moment.
Service members & expatriates
We coordinate with TRICARE, State Department assistance programs, and corporate medical evacuation policies. For expatriates under long-term overseas contracts, we can establish standing arrangements that accelerate response time if a medical emergency occurs.
Every mission starts with a conversation.
Whether you need a quote, a second opinion on a transfer plan, or an immediate bedside pickup — we're standing by.